1. Who you are buying from
Coach Neil Connor is operated by Neil Connor as a UK sole trader. Customer support is available at neil@coachneilconnor.com. The final checkout will display the required business correspondence details before a customer commits to purchase.
2. Digital resources
Product pages describe the document, format, price and intended use. A purchase provides access to the specified digital file and the licence stated on the Resource licence page. It does not provide software, ongoing consultancy, governing-body endorsement or access to real player data unless explicitly stated.
3. Delivery
Digital products will be delivered electronically after successful payment, normally through a confirmation page or email. Customers should provide an accurate email address and contact support if a delivery message does not arrive.
4. Cancellation and refunds
The checkout must obtain the customer’s express agreement before immediate digital delivery begins. Where legally permitted, the customer acknowledges that beginning the download may affect the right to cancel. This does not remove statutory rights where digital content is faulty, materially different from its description or not supplied with reasonable care.
Before downloading, a customer may contact support to request cancellation. After delivery begins, refund requests will be assessed against the purchase information and applicable UK consumer law. Duplicate payments and files that cannot be accessed after reasonable support will be corrected or refunded.
5. Professional services
Consultancy, reporting, mentoring and club support are agreed separately. The scope, deliverables, timetable, fees, payment terms and data responsibilities will be confirmed in writing before paid work starts. A free initial consultation does not create an obligation for either party.
6. Responsibility for use
Resources support professional judgement; they do not replace appropriate coaching, medical, safeguarding, legal or S&C expertise. Testing and player-development decisions must consider the individual, environment, readiness, growth, pain, availability and the competence of the person administering the process.
7. Problems and complaints
Please email neil@coachneilconnor.com with the order email, product and issue. The aim is to acknowledge a complaint within two working days and provide a practical resolution as quickly as possible.
This pre-launch information will be reviewed before checkout activation. It does not limit rights provided by UK consumer law.