1. Who you are buying from
Coach Neil Connor is operated by Neil Connor as a UK sole trader. Customer support is available at neil@coachneilconnor.com. Business correspondence address: Flat 8 Moor House, Liverpool, L23 2RA, United Kingdom. Neil Connor is not VAT registered; no VAT is charged. All listed prices are in pounds sterling.
2. Digital resources
Product pages describe the document, format, price and intended use. A purchase provides access to the specified digital file and the licence stated on the Resource licence page. It does not provide software, ongoing consultancy, governing-body endorsement or access to real player data unless explicitly stated.
3. Delivery
Digital products are supplied through a private order page after Stripe payment is verified. A confirmation email contains the order details and private access link. Customers should provide an accurate email address and contact support if a delivery message does not arrive.
4. Cancellation and refunds
Before payment, you expressly request immediate digital delivery and acknowledge that your 14-day right to cancel ends when supply of that digital content begins. This does not remove statutory rights where digital content is faulty, materially different from its description or not supplied with reasonable care.
Before downloading, a customer may contact support to request cancellation. After delivery begins, refund requests will be assessed against the purchase information and applicable UK consumer law. Duplicate payments and files that cannot be accessed after reasonable support will be corrected or refunded.
5. Professional services
Consultancy, reporting, mentoring and club support are agreed separately. The scope, deliverables, timetable, fees, payment terms and data responsibilities will be confirmed in writing before paid work starts. Monthly services require 30 days’ cancellation notice after any agreed minimum term. Club support starts with a three-month paid pilot followed by a 12-month agreement billed monthly, where agreed in the private offer. Setup fees and first-month totals are shown separately. Contact Neil in writing to request cancellation or changes. These contractual terms do not override statutory cancellation rights. Services will not begin during a statutory cancellation period unless the customer expressly requests this in writing; any applicable proportionate charge will be explained before work starts.
6. Responsibility for use
Resources support professional judgement; they do not replace appropriate coaching, medical, safeguarding, legal or S&C expertise. Testing and player-development decisions must consider the individual, environment, readiness, growth, pain, availability and the competence of the person administering the process.
7. Problems and complaints
Please email neil@coachneilconnor.com with the order email, product and issue. The aim is to acknowledge a complaint within two working days and provide a practical resolution as quickly as possible.
These terms do not limit rights provided by UK consumer law. To request cancellation, email your name, order reference and date, the service or product, and a clear statement that you wish to cancel.