Who controls your information
Neil Connor, trading as Coach Neil Connor, is responsible for personal information handled through this website and related professional services. Contact: neil@coachneilconnor.com.
Information collected
This may include your name, email address, organisation, enquiry details, newsletter preferences, purchase and transaction references, customer-support messages and information you provide when discussing a professional service. Payment-card details will be processed by Stripe and will not be stored directly by this website.
Why information is used
- To respond to enquiries and take steps requested before entering a contract.
- To provide purchased resources or agreed professional services.
- To maintain transaction, tax and customer-support records.
- To send newsletters where you have subscribed and completed the required confirmation.
- To protect the website, prevent misuse and understand basic site performance.
Lawful bases
Depending on the activity, information is used because it is necessary for a contract or requested pre-contract steps, to meet legal obligations, for legitimate interests in operating and protecting the service, or with consent for optional marketing.
Who may process information
Relevant service providers may include website hosting, MailerLite for confirmed newsletter subscriptions, Stripe for payments, and professional advisers or authorities where legally required. Only the information reasonably necessary for each purpose should be shared.
Retention
Enquiries that do not proceed are normally reviewed and deleted when no longer needed. Customer, contractual and financial records may be retained for the period required for accounting, tax, dispute and legal purposes. Newsletter information remains until you unsubscribe or the list is cleaned.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability, and may withdraw consent at any time. Email the address above to make a request. You may also complain to the Information Commissioner’s Office.
Children and player information
The public website is not intended to collect player-development or health information about children. Do not send identifiable player records through general website or email enquiries. Any club reporting service involving player information requires a separate written data, safeguarding and access arrangement before information is transferred.
Cookies and external links
The website may use essential technical storage required to operate. Embedded or linked third-party services apply their own privacy terms. Any future non-essential analytics or advertising cookies will require an appropriate notice and choice before activation.